Upselling And Cross-Selling

Upselling and cross-selling are both common sales techniques used to increase revenue from existing customers by offering them additional products or services.

Upselling:A sales technique in which you encourage a customer to spend more by promoting upgrades or a more expensive alternative.

Cross-Selling:A sales technique that encourages a customer to spend more by promoting add-ons and related products.

Both techniques aim to increase the average transaction value and enhance customer satisfaction by offering them more value or convenience. Have you ever experienced upselling or cross-selling when making a purchase?Share your thoughts!