Why is Emotional intelligence (EI) important in the workplace?

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Why is Emotional intelligence (EI) important in the workplace?

What is emotional intelligence?

Emotional intelligence (EI) is the capacity to understand and manage your own emotions as well as those of others around you. Thereby, you have the ability to empathetically handle interpersonal relationships. Being a person with EI is useful for progress in professional life as well.

If you are not Emotionally intelligent, then you struggle to manage your feelings and may impulsively react to other people’s behavior, which may lead to an unpleasant working environment if you are at a workplace. Results may not differ in any environment. That’s why you have to practice EI in order to build your capacity to process your thoughts before taking action. You have to put yourself in other people’s shoes to understand their situation.


Elements of Emotional Intelligence?

Daniel Goleman is the person who introduced EI to the business world, and he brought up five components of Emotional Intelligence.

Self awareness

Here, you have to identify your own emotions. Most importantly, you have to be aware of whether your moods, actions, or emotions have any impact on other people. Also,spare some time to know how other people see you.

Self management

You must have the capacity to self-control your emotions and bring a positive outcome to a certain situation. This is an ability you have to put more focus on. You need to hide your true feelings and wait for the right moment to express them. If you have this ability, you can adapt to any change.

Keep in mind that an irritating situation with a coworker or a dissatisfying task given by your boss is temporary. If you let your emotions mess with the situation, it will affect your long-term goals.

To improve this, you have to find a hobby or anything else you can do to release workplace stress. Most of the time, physical exercise will help you in some way.

Social awareness

It’s all about empathy. You have to be an excellent listener and sensitive to how other people feel. When you make decisions, you have to think beyond yourself without personal bias and consider other people’s emotions.


We are not always driven by money, recognition, or compliments. Instead, sometimes we may have inner needs, goals, and passions to be achieved. Our passion for the job will decide whether we work hard and perform well. Therefore, what we can do is focus on some aspect of your job that you enjoy. Likewise, try to keep a positive attitude while inspiring others.

Social skills

This is a very valuable skill in the workplace. With this skill, you can get to know other people’s emotions. This is more than being friendly. It involves conflict resolution. Here, you have to sharpen your skills in active listening,leadership, persuasiveness, and verbal and nonverbal communication.

Why is Emotional Intelligence important in the workplace?

In a workplace, you have to pay attention to other people’s nonverbal communication, like sadness or health issues, and then offer your empathy towards them.

When you have empathy,patience,active listening, and positivity, it will be a great backup for your career progression and also for career advancement.It can also be helpful when you work as a team.

In order to create a pleasant working environment, EI plays a vital role. Overall, EI impacts job satisfaction, job performance, and healthy communication.

If your organization faces high turnover, it may be due to a lack of emotional intelligence among employees. When there is EI, there is a tendency for employees to show flexibility and handle additional stress. Sometmes it helps on facing obstacles when a comapny work towards a goal. Employees may willingly contribute their part to getting rid of barriers. since that EI builds loyalty and engagement among employees. Research indicates that companies with executives with high levels of EI are more likely to be extremely profitable.

How to improve EI in the workplace

It is needed to identify your weaknesses. If you don’t have the capability to understand and accept your weaknesses, you can’t expect progression in your personal life as well as your career life.

You can review how you react to some situations in life by yourself or with another person who would give an honest opinion about a certain situation. You have the ability to accept criticism without offense.

Though it is a stressful situation, you have to remain calm without reacting, then respond calmly, comprehending the other person’s emotions, to come to a mutual decision.

Active listening and paying attention to nonverbal communication are mandatory when building emotional intelligence. You have to wait for your turn to speak and understand the other person’s situation before reacting.

In a workplace, when some of your employees are under stress or going through some health issues,you should recognize their growing work loads, significant deadlines, and even their personal lives to make better decisions to manage the stress level of a particular employee. For example, you can reduce their workload, give them time off, or give them stress management training. Because if your employees aren’t happy, it is sometimes difficult to get the expected level of productivity.

Anuckshana Ganeshamoorthy Answered question July 27, 2023

Thanks for sharing..! I’ll add some more..

According to Psychologists, there are four types of Intelligence:

1) Intelligence Quotient (IQ) – measure of your level of comprehension. You need IQ to solve maths, memorize things, and recall lessons.

2) Emotional Quotient (EQ) – this is the measure of your ability to maintain peace with others, keep to time, be responsible, be honest, respect boundaries, be humble, genuine and considerate.

3) Social Quotient (SQ) – this is the measure of your ability to build a network of friends and maintain it over a long period of time.

4) Adversity Quotient (AQ)- The measure of your ability to go through a rough patch in life, and come out of it without losing your mind.

So we need to Develop our IQ, as well as EQ, SQ, and AQ. We should become multifaceted human beings able to do things independently.

Anuckshana Ganeshamoorthy Answered question July 27, 2023

Thanks for the informative sharing! We can improve our capacity to control ourselves and relate to others in more meaningful and effective ways by improving our emotional intelligence skills.

Nigetha Rajah Posted new comment July 5, 2023

Yes, Keerthi.

Emotions play a role in every aspect of our lives, including the workplace. In fact, emotions can have a powerful impact on organizational behavior and communication. For example, positive emotions like happiness and gratitude can lead to increased cooperation and teamwork. On the other hand, negative emotions like anger and anxiety can lead to conflict and miscommunication.

When we communicate with others, it is important to be aware of our own emotions and how they might be affecting our ability to communicate effectively.


Leaders who possess high emotional intelligence can create a supportive and motivating work environment, leading to higher employee engagement and better overall performance.Thanks for sharing this insightful.

Mathushika Mathanakumar Answered question July 4, 2023