urgent

Technical Support Officer

Full Time @PrimeOne Global posted 3 weeks ago
  • Northern Province, No.146B, Goodshed Road, Thonikkal, Vavuniya View on Map
  • Post Date : December 4, 2024
  • 6 Application(s)
  • View(s) 182
Email Job

Job Detail

  • Offered Salary  1000
  • Experience  Less Than 1 Year
  • Gender  Male
  • Industry  Operations
  • Qualifications  Relavant Skills

Job Description

We are looking for a dedicated and experienced Technical Support Officer to join our growing IT team and help ensure seamless technical operations.

As a Technical Support Officer, you will be responsible for providing technical assistance to our employees and clients, diagnosing and resolving hardware, software, and network-related issues. You will be a key resource in ensuring that day-to-day operations run smoothly by troubleshooting problems, providing timely solutions, and maintaining technical systems.

Key Responsibilities

  • Monitor and configure computer hardware operating systems and applications. 
  • Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. 
  • Conduct electrical safety checks on IT equipment. 
  • Developing technology strategies and roadmaps. 
  • Leading the IT team and ensuring they have the resources they need to be successful. 
  • Staying up to date with technology trends and advancements to ensure the business remains competitive. 
  • Addressing escalated issues, performing service delivery, and implementing remediation/resolutions with third parties. 
  • Design and install well-functioning computer networks, connections and cabling. 
  • Monitor and enhance security measures to protect systems and data against malware, phishing, and data breaches.  
  • Ability to lift and carry necessary IT equipment. 
  • Manage IT assets, including tracking inventory and optimizing resource allocation. 
  • Assist in software and hardware support ( Windows, MacOS and Linux), including installations, configurations and updates.  
  • Manage cloud infrastructure and ensure integration with Hybrid systems. 
  • Develop and maintain backup strategies, ensure disaster recovery plans are tested and up to date. 
  • Liaise with vendors for IT products and services, negotiate contracts, and manage relationships. 
  • Conduct cybersecurity awareness training for employees to prevent security incidents. 
  • Ensure IT systems are audit-ready and comply with industry regulations such as GDPR, HIPAA, or PCI-DSS. 
  • Monitor network and system performance, generate reports, and provide insights for continuous improvement. 
  • Conduct cybersecurity awareness training for employees to prevent security incidents.

Skills Required

  • Communication Skill 
  • Adaptability and Flexibility
  • Troubleshooting / Problem Solving 
  • Skilled Multi-tasker 
  • Quick learner 
  • Time Management 
  • Detail Oriented 
  • Vulnerability Management 
  • Technical Documentation
  • Conflict Resolution and Negotiation
  • Teamwork and Collaboration

Qualifications 

  • Academic Qualifications: A Diploma in IT/Computer Science/Networking/Computer Hardware and/or a Higher Diploma in IT/Computer Science/Networking /Computer Hardware from a recognized University or an equivalent qualification.  
  • Minimum 1-2  years of hands-on experience must 
  • Proficiency in Operating Systems(Microsoft, Linux, Mac), Cisco, VMware, network administration, Firewall Configuration and troubleshooting  
  • Professional Qualification is an added advantage 

How to Apply

If you’re ready to take the next step in your IT career and be part of a dynamic, forward-thinking company, we’d love to have you on board!

Send us your updated resume and a cover letter outlining your relevant experience and why you’re a great fit for this position.

Other jobs you may like